Want an easy way to find out when there’s a service outage in your area? Sign up to receive text alerts! It’s quick to set up, and you can have alerts sent to multiple phone numbers. For step-by-step instructions, keep reading.
How to Enroll
Step 1:
Go to www.utma.com
Step 2:
Click on the “Pay Bill” tab on the upper right-hand corner
Step 3:
Click on the “Login or Register” button
Step 4:
Log into your account if you already have one set up; if you’re a new user, click on the link to create an account for the Self-Service site
Step 5:
From the “Notifications” dropdown menu, select the “Manage Contacts” option
Step 6:
Click on the “+ Add E-Mail” and the “+ Add Phone Contact” buttons and enter the required information
6a. Click “Activate” and wait for a validation code to be sent to your email or cell phone
6b. Enter the validation code
Step 7:
Click “Save Contact”
Now you’re set up to receive a notification any time a service outage affects your area!
How to Enroll Additional Numbers
If you would like to receive service outage notifications to other phone numbers you have on file with us, return to the “Notifications” dropdown menu at Step 5 and follow these steps:
Step 6:
Select “Manage Notifications” and expand the “On Demand” section
6a. In “Outage Trouble” in the “Text Message” column, select the “Multiple” dropdown menu to see your cell numbers on file
6b. Select each number to which you wish to receive outage notifications
6c. Click the “Save Settings” button
And that’s it – you’re ready to receive service-outage alerts! Your settings can be updated in the “Manage Notifications” section at any time.
Enroll today to receive text notifications! Contact us if you have any questions.
