Helpful Service Outage Alerts: How to Enroll in Nine Easy Steps

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Want an easy way to find out when there’s a service outage in your area? Sign up to receive text alerts! It’s quick to set up, and you can have alerts sent to multiple phone numbers. For step-by-step instructions, keep reading.

How to Enroll

Step 1:

Go to

Step 2:

Click on the “Pay Bill” tab on the upper right-hand corner

Step 3:

Click on the “Login or Register” button

Step 4:

Log into your account if you already have one set up; if you’re a new user, click on the link to create an account for the Self-Service site

Step 5:

From the “Notifications” dropdown menu, select the “Manage Contacts” option

Step 6:

Click on the “+ Add E-Mail” and the “+ Add Phone Contact” buttons and enter the required information

6a. Click “Activate” and wait for a validation code to be sent to your email or cell phone

6b. Enter the validation code

Step 7:

Click “Save Contact”

Now you’re set up to receive a notification any time a service outage affects your area!

Man looking at smartphone

How to Enroll Additional Numbers

If you would like to receive service outage notifications to other phone numbers you have on file with us, return to the “Notifications” dropdown menu at Step 5 and follow these steps:

Step 6:

Select “Manage Notifications” and expand the “On Demand” section

6a. In “Outage Trouble” in the “Text Message” column, select the “Multiple” dropdown menu to see your cell numbers on file

6b. Select each number to which you wish to receive outage notifications

6c. Click the “Save Settings” button

And that’s it – you’re ready to receive service-outage alerts! Your settings can be updated in the “Manage Notifications” section at any time.

Enroll today to receive text notifications! Contact us if you have any questions.